Whether you call your department Customer Service or Customer Success, it’s all about the Customer and keeping them happy, delighted and delivering the value they’ve bought from you – whilst sharing the other products and services you have that could help them even more.
Here you will find some examples of typical Customer Service OKRs and Customer Success OKR examples. Remember that OKRs were NOT created for ‘Business As Usual’ Goals, projects you are going to undertake, or really long-term goals.
Before you look at these Customer Success OKR examples – ask yourself a couple of questions. Name your top
3 Customer Success / Customer Service priorities right now as these will make great Objectives.
If you were then forced to prioritise them with the top of the list being the priorities that would have a
material impact on the business right now, what would the sequence look like? These are candidates for your
upcoming quarter Customer Success department OKRs.
How would you then measure the success? Which metrics would be improved by working on these Customer Service OKR examples?
The answers will help you create Key Results. What would be a stretch target that would force you
to really focus and think hard about how to achieve the objectives?
Would your priorities support your company priorities?
OBJECTIVE - Customers are happier and churning less
OBJECTIVE - World-class support looks like this
OBJECTIVE - Our Customer Success team are psychic
OBJECTIVE - Customers have tried with new product feature releases
OBJECTIVE - Product expertise is accessible and used
You’ve read the examples above of typical OKRs for Customer Success departments – are you
ready to start writing your own Objectives and Key Results?
If the answer is yes, we have something special for you. OKR experts and coaches have
helped us build tried and tested OKR blueprints for you and your teams to follow.
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There are going to be some really important customer orientated metrics (KPIs) that underpin business growth.
Your Customer Service OKRs / Customer Success OKRs are where you can focus on the ones that need to most attention in any quarter. Once you have this
clarity your can plan the initiatives that are going to create the improvements you’re seeking.
With ZOKRI teams can measure, share and work on what matters, & improve performance quickly.
A ZOKRI account ensures everyone knows and feels that they really matter.