Forrester reported that customer-obsessed organizations grow revenue, profits, and employee engagement, and retain customers at more than twice the rate of other firms.
Once your strategic plan, goals and KPIs are in ZOKRI, your customer obsession can come to life, get embedded and become cultural.
Your opportunities to communicate your customer focus and align your company around the customer runs across the whole strategic planning cascade and becomes cultural:
ZOKRI is strategy and goal management software that allows you to manage these in one centralized platform, and in managing them in a central place, break free from fragmented sheets and documents. The places where plans often go to die.
The software also provides the guidance and workflows that ensure the conversations that need to happen have happened, the best-practices that you value have been followed, and the updates that need to happen on time and get shared, never get missed.
The best way of doing more for your customers is to unlock the talent you employ. You want a place where anyone and everyone can see what the company and each is trying to achieve, then align their thinking, ideas and effort towards help
Goals and work should not be siloed or worse, invisible. Make what you and everyone else wants to achieve and how they are going about achieving it visible. Share plans, progress and problems at regular intervals, support each other and celebrate successes.
Performance management is not about having a stick to beat people with, it’s about creating a guide and a map of what is most important, and asking for that to be the focus of attention. For most employees their contribution to performance means owning or helping out on a blend of goals, KPIs and to-dos. Some of these are strategically aligned and some fall into the category of day-to-day business operations. All makes a difference.
ZOKRI helps organizations unlock the benefits of strategic and goal setting frameworks like OKR. Systematically ensuring strategic alignment, and keeping teams engaged and focused on achievement throughout the quarter.
“I took the time to enter our executive OKRs into 3 platforms to test and demonstrate them to the broader team, after investigating 9. I found that ZOKRI was considerably easier than the others to enter the data into.
Beyond the ease and intuitiveness of the platform, the actual structure of the OKR builder was the most comprehensive. It easily accommodated % based Key Results and even allowed me to create thresholds.
Finally, having KPIs and OKRs separated but living in the same system is wonderful. The ability to have KPIs and OKRs in a team meeting or a dashboard whilst maintaining their separate functions, complex health metrics and working priorities is incredible.”
Director of Culture – GoCanvas
There are lots of important decisions that you need to make when you roll-out OKR in your organization.
There are also a fair number of critical decisions that will have a huge impact on the success or failure of your OKR initiative, and the right answers are not always obvious and can be nuanced.
ZOKRI are experts in helping leaders understand the decisions that need to be made. We ensure leaders make the right decisions. Decisions that will lower the risk of OKRs not working well for you, whilst massively increasing the probability of success. Let us help!
Operationalized & Systemized Performance
If you then choose to use our OKR software (or any software), it can then be configured to reflect your decisions, with the outcome being you will have designed ‘your way’ of using OKR and will have operationalized and systemized performance improvements.
“Consultations do not take long and they are not expensive. They will save you time and money, and put you on the path to unlocking the value of OKR to drive performance improvements much faster.”
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